Faq

If your package arrives damaged, we invite you to control its content and the condition of the products before the carrier. In the event of damaged products to refuse delivery and request his dismissal from the sender. Inform us by email of your incident to online@mesdemoisellesparis.com

It is the buyer's responsibility to check the content of their delivery upon receipt. In the event of a problem, immediately contact our customer service to online@mesdemoisellesparis.com, specifying your order number.

If your package has not been delivered within the announced time, we invite you to check the status of your delivery using the tracking number provided in the shipping confirmation email. You can also consult the carrier's website directly for more details.  Is the delay too long? Contact us to online@mesdemoisellesparis.com or at 01 82 28 07 35 (Monday to Friday)

If you have not received your package, please contact our Customer Service to report the problem. We will file a claim with the carrier.

If the package is found, it will be delivered or refunded to you.

If the package is declared lost, you will be fully refunded.

Important: You have a period of 14 days from the date of shipment to request cancellation of the sale and reimbursement of the items in the event of non-delivery. After this period, no dispute will be accepted.

If the follow -up indicates that your package has been delivered, but that you have not received it, we advise you: to check with your neighbors or the guardian of the building (if applicable) and to check if the package has not been deposited in a relay point or a secure place.

If you can't find your package in 24 hours Depending on the alleged delivery time, contact our customer service at online@mesdemoisellesparis.com by mentioning your order number and monitoring. An investigation will be open to the carrier to resolve the problem.

Important : The survey must be opened within a maximum period of 48 hours After the alleged delivery time to our customer service. A confrontation with the delivery man will be organized if necessary. An additional complaint against the carrier must be made to a police station or a gendarmerie. This document should be sent to us within a maximum period of 7 days After the alleged delivery date.

Purchases in stores must be returned to store only within 14 days for an exchange or a valid for 6 months (excluding promotional items). No refund will be made in stores?

You have 14 days after receipt to return your items. You can make your return request from your personal space my account> My orders> Initiate a return. E-shops cannot be returned to the store.

It is the buyer's responsibility to obtain proof of deposit when he returned his return to the collection point. Without proof of deposit no investigation and no refund may be initiated in the event of loss of package.

A return label is offered by order. We ask you to return all unwanted items at once. It is important not to include items from different orders in the same return. Any returned item which does not correspond to the return voucher may be refunded, and no complaints may be accepted on this subject.

Refunds are treated within 14 days after receipt on your initial means of payment. Transfer can take 5 to 10 working days to appear on your bank account. (For delayed debit cards, your reimbursement appears on your statement the month following the reimbursement date).

It is the responsibility of the buyer to check the condition of the products on delivery. In the event of a quality problem, please contact our customer service to the address online@mesdemoisellesparis.com Before organizing your return.

The labels must remain attached, and no return will be accepted without respecting the following conditions:

• Clothes must be unable.
• Labels must stay intact And attached.
• Articles must be returned in their original state.

A quality team examines each part returned and is the sole judge of compliance with these conditions. In the event of refusal of your return, no refund will be made. You will receive a notification by e-mail with a payment request for the return costs. If no response is received under any dismissal will be made. 

We do not offer direct exchanges. You can return the item for a refund and place a new order.

We do not offer a reservation service, but you can register for availability alerts.

Stocks are updated in real time. An article in your basket is not reserved and can become unavailable. Some items may be unavailable after validation of your order, we prevent you as soon as possible and reimburse you.

Contact the store directly during its opening hours. Information is available on our "Our Stores" page.

From Monday to Friday, from 10:00 a.m. to 13:00 - 14:00 at 5:30 p.m.

By e-mail: online@mesdemoisellesparis.com

By phone: 01 82 28 07 35

If you have forgotten your password or if you can't connect, click on the "Forgotten password?" Function? " On the connection page. Enter your email address to receive a temporary link to reset your password.

If you wish to delete your customer account, please contact our customer service at the following address: online@mesdemoisellesparis.com

Fill out the registration form on the home page or in the "Newsletter" section of your account.

Click on the unsubscribe link present in each email or change your preferences from your account.

Once your order is validated, you will receive a confirmation email with a tracking number. You can also follow the progress of your order directly from your account, in the "My orders" section.

It is not possible to modify an order but it is possible to cancel it. Contact our customer service as soon as possible at online@mesdemoisellesparis.com or on 01 82 28 07 35 (Monday-Vendredi). If the order has already been shipped, it will no longer be possible to cancel it.

The deadlines depend on your place of residence and the delivery method chosen. In general, orders are shipped within 24 to 48 hours and delivered in 3 to 7 working days. A tracking number will be provided to you at the time of shipping your order. It is the responsibility of the buyer to follow the delivery status. In the event of a problem, you refer to the FAQ complaint part.

The costs vary depending on your delivery country and the chosen mode. You can consult them during the checkout before finalizing your order.

Please note that for orders for countries outside Europe, customs and import costs may apply according to the legislation in force in the country of destination. These costs, independent of our shop, are the responsibility of the buyer and are generally collected on delivery by local authorities. We advise you to inquire with your customs office for more information on the applicable terms.

Yes, we deliver to many countries. The delivery options available for your country will be displayed at the time of the order.

If you wish to delete your customer account, please contact our customer service at the following address: online@mesdemoisellesparis.com

If you have forgotten your password or if you can't connect, click on the "Forgotten password?" Function? " On the connection page. Enter your email address to receive a temporary link to reset your password.

Contact the store directly during its opening hours. Information is available on our "Our Stores" page.

Purchases in stores must be returned to store only within 14 days for an exchange or a valid for 6 months (excluding promotional items). No refund will be made in stores?

If you have not received your package, please contact our Customer Service to report the problem. We will file a claim with the carrier.

If the package is found, it will be delivered or refunded to you.

If the package is declared lost, you will be fully refunded.

Important: You have a period of 14 days from the date of shipment to request cancellation of the sale and reimbursement of the items in the event of non-delivery. After this period, no dispute will be accepted.