General conditions of sale

1. Application field

These general conditions of sale apply to all orders placed on the site www.mesdemoisellesparis.com. By validating an order, the Customer acknowledges having read the GTC and accept them without reservation.

2. Order

Any order is subject to the acceptance of MD DIFFUSION SAS. Once the order has been validated, a confirmation email with an order number is sent. No modification is possible after validation, but a cancellation can be envisaged by contacting customer service, unless the order is already shipped. The order information is available on the customer area.

3. Payment

 Payment is made via the secure solutions offered on the payment page according to your country. The order is considered effective after validation of payment.

4. Delivery

Delivery times vary depending on the destination and the mode chosen.
Orders are generally dispatched within 2 working days for delivery within 3 to 7 working days. The delivery costs are indicated during the checkout. Customs fees can apply for countries outside the EU, they will be paid to the carrier by the buyer.

5. Complaints

The buyer is required to check the condition of the package at the time of delivery. Any complaint must be made in writing to our customer service at the following address: online@mesdemoisellesparis.com.

Damaged package : In case of apparent damage, the package must be denied After carrying out a content check in the presence of the delivery man.

Missing product : Please contact our customer service by specifying your order number. We will then check the contents of the package as expected by our warehouse, as well as the control weights recorded at each stage of delivery. After survey, the missing product will be shipped to you or reimbursed. 

Quality problem : If you have received an item with a manufacturing defect or a quality problem, turn it over by following the return procedure and selecting the "Quality" motif. Also inform our customer service. Please note: the article must keep its original label attached.

Delay in delivery : in the event of non-reception of the package within a period of 7 days after shipping, a complaint must be made within a maximum period of 14 days following the date of shipment. If the package is declared lost, a refund will be carried out.

Package declared delivered but not received : A complaint must be sent in writing within a period of 48 hours depending on the date indicated of delivery. An investigation will be open to the carrier, and a confrontation with the delivery man may be envisaged. If the package is declared lost, a Signed complaint from the competent authorities will be required for the treatment of the dispute.

6. Returns

The buyer has a period of 14 days after reception To return articles via his customer account.

The return conditions are as follows: the articles must be returned at once, in their original state, unable, and with Intact labels. THE quality service of my young ladies is the sole authorized to judge the compliance of the returned articles. By ordering, the buyer accepts that his feedback is evaluated and validated (or refused) on the basis of these criteria. Any return not respecting these conditions will be refused. No return of items purchased online can be made to the store.

7. Refunds

Refunds are made within 14 days of receipt of compliant items, on the initial means of payment. A period of 5 to 10 working days may apply for the bank transfer, or appear on the statement of the following month for delayed debit cards.

8. Product availability

Stocks are updated in real time. An article added to the basket is not reserved. In the event of unavailability after validation, the customer will be informed and reimbursed.

9.

MD DIFFUSION SAS cannot be held responsible for indirect damage that may arise due to the purchase of products. The responsibility of MD DIFFUSION is in any event limited to the amount of the order.

10. Personal data

The information collected is subject to processing in accordance with our privacy policy. You have a right of access, rectification, erasure and opposition by contacting us online@mesdemoisellesparis.com For more information, consult our page on the processing of your personal data. 

11. Intellectual property

All the texts, comments, illustrations, images and videos reproduced on the site are reserved for copyright and intellectual property. Any reproduction or operation without authorization is prohibited.

12. Applicable law

These GTC are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Otherwise, the French courts will have sole competent.