Frequently asked questions
- How do I get more information about a product?
- What are the method and conditions of payment ?
- What taxes do I have to pay ?
- Is my payment secure ?
- What is a "pre-order" and how quickly is a pre-order sent ?
- Is full payment required for a pre-order ?
- I have not received my order, what should I do?
- What should I do if my order is damaged?
- How to order a gift card?
- Can I place an order by phone ?
- I did not receive a confirmation email, has my order been validated?
- Can I change or cancel my order ?
- What are the conditions of return?
- What are the conditions for exceptional sales?
- How long does it take to make a return?
- How do I make a return?
- Is it possible to return my order in store?
- Is it possible to return my order by regular postal service?
- Can I return a discounted product ?
- Can I return a pre-order?
- Do I have to pay a return shipping fee?
- When will I get my money back?
When entering on the website, you will find a pop-up page asking you to enter your email in order to receive our newsletter. Otherwise, you can subscribe to our newsletter under the “Information” tab on your personal account.
If you have a customer account, click on "Informations" under your account, and uncheck the box corresponding to the newsletter.
In accordance with the Informatique et liberté du 6 janvier 1978, you have the right to access, modify and delete your data.
You will find all the information in the product sheet (description, composition, maintenance...).
To obtain additional information on an article, you can contact our Customer Care by phone at 01 82 28 07 35 or by email at online@mesdemoisellesparis.com.
The payment of the purchases is carried out via :
Stripe for cash payments
Click & Pay for payment by installments
Any taxes and customs duties are the responsibilities of the customers.
When making a payment, the payment page of the website is hosted by STRIPE which uses a secure payment module type SSL (Secure Socket Layer). The padlock symbol appears, indicating that your connection is encrypted and secure. Authorization servers are then consulted to verify this data and avoid abuse and fraud. SSL encryption technology ensures the security of the information you provide during baking transactions.
A pre-order allows you to order in advance the new products of the Mes Demoiselles Paris collection. The estimated shipping date is mentioned on each product. Don't worry about returns, the withdrawal period runs from the actual delivery date.
For pre-orders, we collect the full payment at the time of settlement.
If the aforementioned articles were not delivered within 7 days as from the date of delivery envisaged at the time of the order, and if this overtaking is not due to a case of absolute necessity, the customer will be able to proceed to the resolution of the sale by the sending of a registered letter with acknowledgement of delivery to the following address: SAS MD Diffusion / Mes Demoiselles Paris, Service Client, 21 rue du château d'eau 75010 Paris.
The sums paid by the customer will then be fully refunded.
The customer has a period of 30 working days from the date of shipment of the order to request the resolution of the sale and the refund of the items on the grounds that it would not have been delivered.
No dispute of delivery will be accepted after this period.
The customer is required to check the condition of the delivered items.
Any anomaly concerning the articles (damage, missing article compared to the order form, damaged or opened parcel, broken or defective article...) must be imperatively indicated within 3 days following the delivery.
All the proposed articles are subjected to the legal guarantee envisaged by the articles 1641 and following of the Civil code.
We do not have a gift card program at the moment on the eshop. You can however have your order delivered to a third party by registering their address as the delivery address. If the product is not suitable, no worries, returns are offered.
For privacy and security reasons we cannot accept orders by phone on the eshop.
First, we invite you to check the "spam" category of your email provider.
If you did not receive a confirmation email, please contact our Customer Care by phone at 01 82 28 07 35 or by email at online@mesdemoisellesparis.com
We invite you to contact our Customer Care as soon as possible by phone at 01 82 28 07 35 or by email at online@mesdemoisellesparis.com
Packages are shipped :
Same day for all orders placed and paid from Monday to Friday before 4:30 PM
The next day for all orders placed and paid from Monday to Thursday after 4:30 pm
The next business day for all orders placed and paid from Friday 4:30 pm to Sunday 11:59 pm
During special offers, orders may be delayed due to high demand.
Metropolitan France
DHL DOMESTIC EXPRESS: 48H from the time of shipment*.
Free shipping
Europe / North America / South America / Central America / Asia
DHL WORLDWIDE EXPRESS: 2 to 5 days after shipment*.
Free delivery
*average time noted
For deliveries outside the European Union, taxes and customs duties are payable by the customer, to be paid to the carrier DHL upon receipt of the package.
ADDITIONAL INFORMATION
Whichever shipment method you choose, we will provide you with a link to track your package online as soon as possible.
Shipping fees include packaging, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The packages are oversized and protected.
In general, orders are shipped within 5 to 7 business days. If you have not received your order, please contact our Customer Care team by phone at 01 82 28 07 35 or by email at online@mesdemoisellesparis.com
Once your order validated, if you wish to change the delivery address, contact our Customer Care by telephone at 01 82 28 07 35 by email at online@mesdemoisellesparis.com as soon as possible. We cannot guarantee that your request can be taken into account.
Please contact our Customer Care if you think your package is lost or stolen. Our teams will open the dispute file with the carrier. Nothing more to do on your side, your refund will automatically take place at the validation of the dispute.
We deliver all over the world except Russia and Australia.
The returned item(s) must be new, unused, with their label and in their original box perfectly intact.
Upon receipt of the package, we will judge the perfect condition of the returned goods. No returns will be accepted if the returned items have been visibly used or damaged. If the return is refused, the items will be returned to the customer at his own expense without compensation or right of refund.
As for the rest of our offers, it is possible to return your order.
However, during exceptional deals, such as the one involving a 40% discount on each item when 3 pieces are purchased (not an additional discount on the overall basket), returns are subject to certain conditions:
- If the total number of pieces kept is greater than or equal to 3, then the customer keeps the discount.
- If the total number of items kept is less than 3, then the discount is cancelled and the refund will be adjusted according to the articles kept and returned.
You have a legal period of 30 days to exercise your right of withdrawal from the date of receipt of the package.
All returns must be requested from the section "My Orders" of your customer area on the website www.mesdemoisellesparis.com. It is important to follow our return procedure in order to be assured of the proper delivery of your package and its refund.
You have a legal period of 30 days to exercise your right of withdrawal from the date of receipt of the package.
In order to complete your request, here are the steps to follow:
Make a return request on the relevant order.
Select the product(s) you wish to return. For quality concerns, we will ask you to specify the reason for your return.
You will then receive a confirmation email with the DHL slip. The latter is also available in the "Returns" section of your customer area.
Then contact DHL to schedule your pickup via the MyDHL website or by calling the carrier's customer service department. You will need to enter the WAYBILL number available on your prepaid packing slip. Then, specify the pick-up address as well as the weight and dimensions of the package. Finally, you will just have to choose the time slot of your wish.
You can also drop off your package at the DHL relay point of your choice.
A return from abroad is made in the same way as a classic return. Returns are offered and a prepaid DHL WORLDWIDE slip will be provided.
Your package is ready to go!
No, products must be returned using the free online return procedure.
It is not possible to return your package by mail. In case of loss or theft of the package, we will not be held responsible.
We invite you to contact our DHL carrier to schedule your pickup via the MyDHL website or by calling their customer service department. You will need to provide the WAYBILL number available on your prepaid packing slip. Then, specify the pickup address and choose the time slot of your wish.
Yes, the withdrawal period also applies to products on sale. You have up to 30 days after receiving your order to return the product.
As with the rest of our products, any pre-ordered item can be returned for a refund, according to the return policy, if it does not suit you.
Return shipping is free and customer service will provide you with a prepaid return slip.
Subject to the respect of the conditions of return, count approximately 48 hours to leave the time to our Workshop to treat your parcel return. You will receive an email to inform you when the refund has been made. Any refund will be made using the same means of payment as the one used for the initial transaction.
Our products are sold directly on our website mesdemoisellesparis.com, in our boutiques in France and in Milan (Italy) as well as in many boutiques around the world.
Some of our creations are victims of their success. To be notified when they are back in stock, you can ask to be alerted by entering your email address in the product description.
Our customer service can be reached by email at online@mesdemoisellesparis.com.
And by telephone at +33 (0)1 82 28 07 35
The complete list of our stores in France and Italy with all their contact information can be found here
To delete your customer account, contact Mes Demoiselles Paris customer service by phone at 01 82 28 07 35 or by email at online@mesdemoisellesparis.com.
The data that you provide are neither transmitted nor sold to other companies. Mes Demoiselles uses all means to ensure the confidentiality and security of the data transmitted on the web and on the Internet site http://www.mesdemoisellesparis.com.
On the homepage, click on "Account" and then on the section corresponding to your choice (my orders, merchandise returns, information, my addresses, credit slips). You can directly make all the changes you want through your personal space.
If you can't log in, click on "Forgot your password ?". Simply enter your email address to receive a temporary link to reset your password.
On the home page, click on "Account" and then "Create account" and follow the steps on the screen to create your account.
You will be able to find your order history, your delivery addresses, manage your subscription to the newsletter and manage your returns by logging in.